Refund policy
Last updated: draft
Draft — not yet reviewed by legal counsel. This page is a structural placeholder covering what this document should address. It must be reviewed and finalized by a qualified advisor before this platform processes real payments in production.
When a refund may apply
If a Coin purchase failed to complete correctly, was charged twice, or you believe there's a genuine billing error, contact billing support with your order number. We review requests individually rather than offering automatic self-service refunds, since Coin can be spent immediately after purchase.
How a refund is processed
Once approved, an admin issues the refund from our internal ledger. This reverses the Coin your purchase granted — up to the amount you still have available. If you've already spent some of it unlocking chapters, only your remaining balance can be reversed; the difference is recorded for reference, not silently ignored.
Returning the original payment (via Midtrans or Stripe) to your card or account is handled separately by our team once the Coin-side reversal is confirmed.
What isn't refundable
Coin already spent unlocking chapters you've read is not eligible for reversal on its own — "I changed my mind about a chapter" isn't a billing error. Seal and Sigil, since they're earned for free, are never refundable in the monetary sense.